support
frequently asked questions.
How buying, fulfillment, and payment work. Can't find your answer? Email us — a real person replies.
answers
How does buying a pack work?
Pick a pack on the shop, check out securely, and pay once. After payment we provision the resources (or register the domains) and send the access and registration details to your account email. There's no subscription and nothing auto-renews.
How fast is fulfillment?
Most packs are provisioned and delivered within one business day. Domain registrations may take a little longer if we need to confirm your exact names. You'll see each order and its status under your dashboard.
Is payment secure?
Yes. Payments are processed by Dodo Payments as the Merchant of Record — card details never touch our servers. You'll complete checkout on Dodo's secure hosted payment page.
Why do some packs say 'draft pricing'?
We're finalizing supplier rates. Packs marked draft aren't open for checkout yet — the buy button is disabled until pricing is confirmed. Everything you can actually purchase shows a firm price.
Can I order a custom volume?
Absolutely. If you need a bigger bulk order, a specific TLD, or a server spec we don't list, email hello@cheaperai.tech with the details and we'll put together a custom quote.
What's your refund policy?
Because packs are provisioned to order (domains are registered, servers and storage are allocated), refunds are handled case by case before fulfillment begins. If something goes wrong on our side, we make it right — reach out and we'll sort it.
Do I need a subscription?
No. Every pack is a one-time purchase for a fixed term (typically one year). You own what you buy and there's nothing to cancel. We'll remind you before a term ends so you can choose to renew.
How do I get support?
Email hello@cheaperai.tech. For existing orders, include your order email so we can find it quickly.
Still have a question?
We answer fast — and we can quote custom volumes.
Ready to buy? browse the shop.